All 2020 Merchandise packages are being sent within two days of ordering. NZ Post appears to be back on track with parcel delivery. Some Australian
Ticket refunds: Ticket Rocket have refunded most of our ticket holders. If you have not received your refund yet please contact them in the first instance on firstname.lastname@example.org
2020 MERCHANDISE PACKAGE UPDATE
All merchandise orders, up to Thursday 21st May, have been posted. NZ Post advise long delivery delays due to volumes.
Thank you for your support of WOW.
A Message from Ticket Rocket re Ticket Refunds
Dear Warbirds Ticket Holder
We hope that you are all safe and sound in your bubbles across New Zealand and around the world. We wanted to reach out to say thanks for your patience and understanding while we help our event partners across a massive backlog of cancelled events. We are doing this alongside ensuring the physical safety and mental wellbeing of our team while we shifted the business into lockdown mode.
Our team has been busy configuring our systems to weather this lockdown and to do the work necessary to deliver large-scale refunds for a huge number of events across three countries. We hope to have this preliminary work completed by this week and to start the refund process in early May. We are still working towards having the refund process completed by late May.
In the meantime, please stay well and safe!
The Ticket Rocket Team.
12.4.20 2020 MERCHANDISE PACKAGE
For any of you that haven't seen this yet - we have a Special Package of WOW 2020 Merchandise for you to purchase. At least you may have a glimpse of what might have been!
This is a bundled collection, at a VERY special price, no individual items are for sale by themselves.
We are also offering you items not normally sold. Please note the posters will be folded and we have reduced the postage prices considerably to move stock. Two different packages, one for posting within New Zealand ($50) and one for overseas customers ($65). These prices include postage.
Please note, these items will not be sent until we are out of lockdown.
Included in the package are:
9.4.20 UPDATE: NEXT AIRSHOW DATES
The dates for the next Warbirds Over Wanaka International Airshow are 15th, 16th and 17th April 2022.
We look forward to having you here then. Stay well in the meantime.
TICKET REFUND PROCESS
If you purchased your tickets online or through the Ticket Rocket Call Centre, you will automatically receive a full refund within 60 business days (by the end of May). Please note that there is no need for you to contact Ticket Rocket.
If you purchased your tickets from the WOW Office (95% refunded as at 9.4.20), the Wanaka i-Site or Criffel Station, the staff will be contacting you in the coming weeks to confirm details and will then process your refunds within 60 business days.
Please be patient as we work through the processes as these are unprecedented circumstances. We thank you for your support of Warbirds Over Wanaka!
15.03.20 WARBIRDS OVER WANAKA INTERNATIONAL AIRSHOW – CANCELLED
The Southern Hemisphere’s largest Warbirds Airshow, Warbirds Over Wanaka, has been cancelled in the wake of the New Zealand Government’s response to the COVID-19 pandemic.
The Airshow, planned for Easter weekend, had been expected to attract 55,000 people over the three days with several thousand of those international visitors.
Organisers have confirmed all tickets will be refunded in full but have asked ticket holders to wait for a few days while organisers confirm specifics about how people will be able to access refunds.
Warbirds Over Wanaka General Manager, Ed Taylor, says the decision wasn’t taken lightly.
“We have a small but dedicated team, many of them volunteers, who have spent the past two years building up to this event and to have it ripped out from under us at the last minute is tough. But, at all times we have the safety of our participants and visitors at heart and so have to accept we won’t have an Airshow this year.”
Organisers have taken into account the travel restrictions announced by the Government this weekend and also impending restrictions on large public gatherings and have made the call based on the safety of participants and Airshow visitors alike.
“Warbirds Over Wanaka is a bucket-list event for many international airshow fans and they are just gutted that their trip of a lifetime to come to New Zealand has been called off so late in the piece.”
Organisers are also aware of the many hours of practice that aircraft owners and display pilots have already put into perfecting their routines for the Airshow. “The amazing support of the RNZAF, RAAF and USAF whose combined support was going to make this an Airshow to remember.”
“Warbirds is a major contributor to the Wanaka economy with an estimated $20million economic benefit every Airshow and so the effects will be felt well beyond the Airshow gates with accommodation, hospitality and other activity providers expected to take a hit this Easter.”
Organisers looked at various other options such as holding a smaller Airshow just for locals or postponing to a later date but with uncertainty still around how the pandemic will play out, it was thought the best option for everyone was to cancel.
Ed says organisers will now be working with their sponsors and suppliers to minimise the financial impact on the organisation and then start working towards the next Airshow at Easter, 2022.
“We have amazing supporters and some are already pledging their support for 2022. We will be back in two years’ time with a show that will bigger and better than ever,” says Ed.